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Problems with iOS 9 and How to Fix Them

Posted November 25th, 2015

ios 9 logo apple

While iOS 9 has brought a slew of enhancements to iPhone, iPad, and iPod touch, it’s not without its faults. Here are some of the issues people have been dealing with since the rollout of iOS 9 and how to fix them.


Installation Problems

Many users have complained about experiencing freezing problems while downloading iOS 9. If this happens to you, try holding down both the Power button and the Home button for 10 seconds. This usually jumpstarts the process.

You can also try unplugging your phone from your computer and iTunes if you’re unable to do anything when presented with the “Slide to Update” option.


Touchscreen Problems

If your device’s screen stops responding after installing iOS 9, try holding down the Power button and the Home button until the phone begins to reboot. This may take multiple tries, so if it doesn’t work the first time, try it again.


Battery Life Problems

low cell batteryiOS 9 is said to give iPhones up to an extra hour of battery life. But this hasn’t been the case for everyone, as some people have experienced the exact opposite. This issue usually resolves itself after a couple of days, but if you’re still experiencing battery issues, there may be something else going on.

For instance, you may want to see how many apps you have running in the background. To do this, double-click the Home button and swipe up on the apps you want to close.

You can prevent apps from running in the background by going to Settings> General> Background App Refresh. From here you can turn off background refresh for apps that use too much power. You also have the option to turn the feature off completely if you’d like.


If your battery life still doesn’t improve after trying these things, it could be that there is something wrong with your device’s hardware. Fixing an issue like this may require the help of an Apple technician.


Wi-Fi Problems

wi-fi signal problems


Wi-Fi connection issues have been a common problem for iOS users for a quite some time now. Fortunately, iOS 9 makes it easier to troubleshoot these problems with some useful features.

One way is to reset your network settings. Go to Settings> General> Reset> Reset Network Settings. The reset process will take a few minutes and it will forget all stored Wi-Fi passwords, so bare that in mind.

You can also tell your phone to forget your Wi-Fi networks and reconnect to them. Go to Settings> Wi-Fi> Select your connect> Tap Forget this Network at the top of the screen.

If neither of these solutions work, something might be wrong with your router. A restart usually solves this issue. Simply unplug the power chord for a minute and plug it back in.


Touch ID Problems

iphone touch IDSome people have said that they’ve been experiencing accuracy issues when it comes to the touch ID feature. Others have said that their fingerprints stopped working to open their device.

If you’re having this issue, the first thing to try is re-scanning your fingerprint. Make sure to wipe off any smudges from the Touch ID sensor and to wash your hands before you scan.

If you can’t use Touch ID in the App Store, try going to Settings> Touch ID & Passcode> Enter your Passcode. Then turn off iTunes & App Store and reboot your device. After that, go back to Touch & Passcode in Settings and turn iTunes & App Store back on.

If Touch ID stops working altogether, try resetting the phone by holding down the Power button and Home button at the same time until the phone restarts.


Data Problems

no cell phone barsMost data issues can be solved by restarting the phone. You can also try toggling your Cellular Data off and on by going to Settings>Cellular> Cellular Data> Toggle Off.

If that doesn’t work, try switching to Airplane Mode for 30 seconds. If the problem is with the LTE, try shutting down the LTE for a few minutes by going to Settings> Cellular> Enable LTE> Off.


Bluetooth Problems

Bluetooth headsetBluetooth issues have also been a longstanding problem with iOS, so the fact that people have been experiencing troubles with iOS 9 is no surprise.

The first thing you can try is resetting your phone’s Network Settings. Go to Settings> General> Reset> Reset Network Settings. This will cause your phone to forget all previously connected Bluetooth devices.

You can also try telling your phone to forget the Bluetooth connection by going to Settings > Bluetooth > Select your connection> Tap Forget this Device. Once you’ve done this, try reconnecting the device.

If your Bluetooth problem is happening in your car, you may need to read your car manual for instructions.


App Problems


If your apps are running slowly or not opening at all after you’ve installed iOS 9, the best thing to do is reinstall the ones that are giving you grief. You may also want to check to see if the app is compatible with the new iOS.


App Store Problems


Being unable to update apps has been a problem with iOS in the past as well. The best you can do here is restarting the phone by holding down the Power button and Home button. Otherwise, it may just take coming back to the app store after you’ve given it some time.


iMessage Problems


iMessage issues can typically be solved by toggling the feature off and on again. Go to Settings> Messages> Toggle iMessage off then back on. If that doesn’t work, try rebooting the phone. And if that doesn’t work, reset the Network Settings by going to Settings> General> Reset> Reset Network Settings.


If All Else Fails

If nothing you’ve tried seems to work, you can try doing a factory reset. Bear in mind that this will delete everything off your device. So the next time you start your device it will seem as if you are using it for the first time.

To perform a factory reset, go to Settings> General> Reset> Erase All Content and Settings. If you don’t want to go through the agony of losing everything on your device, you may want to bring it over to the Genius Bar to have an Apple technician look at it.

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