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Windows 10 upgrade headaches

Posted August 24th, 2016

Now that the Windows 10 free upgrade is no longer available, the question becomes; is it worth upgrading and what are the potential issues?

Microsoft recently announced that about 300 million devices are running Windows 10 which is a fraction of 1.5 billion Windows PCs on the market. This leaves a lot of users still wondering if they should upgrade to Windows 10 and how to avoid the problems associated with this major software upgrade.

Should you upgrade?

Windows 10 is advertised as being faster, offer better security, stability and compatibility however the most significant change is the that the design is more familiar to users of pre-Windows 8 versions who are used to the external mouse and keyboard interface. In addition, Windows 10 is fully optimized for touch pads and screens.Upgrade_Frustration

Some businesses have decided to stay with Windows 7, when you purchase a computer from some PC manufacturers like Dell, they offer Windows 7 Pro with the option to upgrade to Windows 10 at a later date.

Before you upgrade to Windows 10 you should make a list of all the software applications you use and check if they are compatible with Windows 10, Microsoft does provide a Windows 10 compatibility tool. We at PerformanceIT have run into a number of issues.

Windows 10 auto upgrade

Some customers who have unintentionally chosen to upgrade found out shortly that although they had Pro version of Windows 7 or Windows 8, the upgrade to Windows 10 was to the Home edition. Windows 10 Home does not have capability to join a domain or allow group policy management among many other features required for business.


Another problem we have encountered is with clients that use QuickBooks 2014 or older. Intuit clearly states that these versions are not supported on Windows 10.

Microsoft Office

Microsoft has confirmed Office 2007 and newer version are compatible, while “Older versions of Office such as Office 2003 are not certified compatible with Windows 10 but might work using compatibility mode.”

Antivirus and endpoint protection

Most current antivirus products have an upgrade available for Windows 10. But not all of the current generation of free-to-use solutions will work with the new OS. The current version of Bitdefender Antivirus Free Edition, for instance, is explicitly not compatible with Windows 10. (It will install, but the system becomes nearly unusable afterwards.)


In general, don’t assume a Windows 7 or Windows 8 Antivirus product will be automatically compatible with Windows 10.

Any 16-bit apps running on 64-bit Windows 10

Anyone running legacy 16-bit windows applications developed for in house use have to upgrade or use 32-bit version of windows 10.

If you still have older operating systems and are considering upgrading please contact PerformanceIT we have certified engineers that can help.

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